That's when managers who aspire to be great bosses do something important: they act on the feedback. They take the steps necessary to fix a problem they caused or a behavior that's getting in their way.
Those steps are the topic of my latest column on Poynter.org: When Bosses Fumble: Five Steps for Rebuilding Your Reputation. Just click on this link to read it.
And, for your listening pleasure, here's my companion podcast for the column: