Chapters
"WORK HAPPY: WHAT GREAT BOSSES KNOW"
Chapter by chapter overview
Introduction
Section One: All About You -- How Bosses Become Great
Chapter 1: The Challenges and Joys of Management -- A Reality Check
Chapter 2: What Employees Never Forget -- and Never Forgive (and Why They Don't Like Your Evil Twin)
Chapter 3: How to Tap the Power Grid of Leadership
Chapter 4: Manage Yourself, So You Can Lead Others
Chapter 5: You and Your Big Mouth: Communication Tips and Traps
Chapter 6: To Win the Battle for Your Time, Talk Back to the Voices in Your Head
Section Two: All about Your Staff -- How Great Bosses Grow Great Employees
Chapter 7: You Should Not Treat Everyone the Same
Chapter 8: Work Happy: Motivation That Really Matters, Boss
Chapter 9: The Secret to Performance Management: Feedback
Chapter 10: You Can't Be Too Nice for a Tough Talk: Negative Feedback is Necessary
Chapter 11: Stop Fixing, Start Coaching
Section Three: All about the Workplace -- How Great Bosses Build Great Places to Work
Chapter 12: Change is the New Normal: Lead the Way
Chapter 13: What's It Really Like to Work Here, Boss?
Chapter 14: Management is a Team Sport: How to Manage Your Boss, Your Deputies (and Even Your Stress)
Chapter 15: For Great Bosses, It's Always About the Values
Resources
