How Great Bosses Close “The Feedback Gap”
One of the most important and underutilized management tools is feedback. That's why I devote several chapters of "WORK HAPPY: WHAT GREAT BOSSES KNOW" to feedback of all varieties and how to deliver it.
I define feedback as:
Information with Intent to Influence
Just think about all the things feedback can influence: productivity, quality, motivation, morale, team-building, relationships, and risk-taking. When you consider that, it's a shame employees say time and again that they're hungry for feedback but fail to get it.
In a column and podcast today for Poynter.org, I share advice on how to close the feedback gap. Just click on this link -- and feel free to send me YOUR feedback! -- Jill
