On the road to becoming a great boss, you'll probably meet your "Evil Twin." That's the person others see but you don't -- not unless someone calls it to your attention. It can happen when you, with perfectly good intentions, do or say something that people take in an entirely different way than you intended. It happens to managers all the time.
I write about this phenomenon in "WORK HAPPY: WHAT GREAT BOSSES KNOW" because I think it is critical for managers to understand how easily their actions can be misinterpreted. Once they understand this, there are things they can easily do to banish those Evil Twins. In conjunction with the release of WORK HAPPY, I published a special column and podcast on Poynter. org that offers tips and shares some new research on the power of good intentions. If you'd like to learn more,
here's a link to that column. And if you want to learn LOTS more, well, I'd suggest you consider investing in a certain book.
