To get to be a great boss, you need to master one of management's top challenges and responsibilities -- having tough conversations. The reasons for them vary, from negotiations to negative feedback on performance to the daily disappointments that happen in the workplace. What do you say? How do you say it? Your approach to these conversations makes a critical difference.
It's especially important to learn how to respond when the other person in the conversation says or does something that could derail things. I call them the 4 D's. They are: denial, deflection, disruption, and dumping on the boss. I take a look at each of these, and provide tips on how to respond, in this column on Poynter.org.
Just click here and you'll be taken to the column and its companion podcast.
