Archive | June, 2012

“WORK HAPPY: WHAT GREAT BOSSES KNOW” Webinar with Jill Geisler, July 11: “Challenging Conversations”

It's much easier for managers to give positive feedback than to tackle those tough conversations that are such an important part of the job.   That's  why Chapter 10 of "WORK HAPPY: WHAT GREAT BOSSES KNOW" is titled "You Can't Be Too Nice for a Tough Conversation." On July 11, at 2pm ET, we're going to share some of the key lessons of that chapter -- and much more --  in a live webinar. I'll  guide you through a step-by-step process that helps you deal with challenging conversations and deliver positive results.  To register for the webinar on Poynter's NewsU, just click on this link: Here's what we will cover in the session:
  • The key steps to prepare for a tough conversation and why skipping a step can trip you up
  • Why your first words are critical – and how to choose them wisely
  • How to deal with the “4 D’s”: denial, deflection, disruption and "dumping on the boss"
  • The surest ways to sabotage yourself in a tough talk
  • How to wrap up a conversation so it ends well for everyone
  • Why your ability to have difficult conversations can make for a happier workplace
To make things even more practical and interactive, we will set up a series of common scenarios managers face.  Working with NewsU's Vicki Krueger,  we will play out the scenarios -- but pause to let the participants in the audience decide how Vicki will respond.  Will she argue?  Shut down?  Become highly emotional?  You will decide -- and I will have to respond right there, the right way. There will also be a Q & A session afterward.  This webinar is open to aspiring great bosses in any field and every workplace. Once again, for more information on the webinar and to register, just click this link.
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Video: “WORK HAPPY: WHAT GREAT BOSSES KNOW” Author Inducted into Wisconsin Broadcast Hall of Fame

It was a lovely evening in LaCrosse, Wisconsin, as the state broadcast association held its Hall of Fame banquet, honoring individuals for lifetime service to the industry.  It was a genuine thrill to be inducted into this group of professionals.  Among the past honorees were a professor who first got me interested in the broadcast side of journalism, and the man who hired me as a reporter and helped promote me to management. After a video history of the inductee is shown, each is asked to say a few words.   I was the last person in the group, so I made certain to keep my comments brief.  I decided to read a short passage from "WORK HAPPY: WHAT GREAT BOSSES KNOW" that seemed most appropriate for the event.  A friend captured it on cell phone video:
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“WORK HAPPY: WHAT GREAT BOSSES KNOW” On “Daytime” Friday, June 22

Today I visited WFLA-TV in Tampa, where the syndicated program "Daytime" is produced.  Hosts Cyndi  Edwards and Lindsay MacDonald interviewed me about "WORK HAPPY: WHAT GREAT BOSSES KNOW."  Their questions were wisely framed from the employees' point of view: what do employees deserve from bosses and what things do they never forgive?  Daytime is recorded two days before its broadcast -- so my interview should appear on Friday, June 22.  The show airs at 10am in the Tampa Bay market, but 11 am in other parts of the country. Here's a link to where the show airs in cities across the USA Note from the green room: also there for the show taping today was a nice young man with an assortment of reptiles.  For the record, while I love animals, I did not ask to play with them.
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“WORK HAPPY: WHAT GREAT BOSSES KNOW” – Library Journal’s Review!

"Library Journal" reviews "WORK HAPPY: WHAT GREAT BOSSES KNOW" in the magazine's current edition.  It goes without saying that librarians can be tough critics, since they see more books than anyone, and are often asked to suggest the best for their patrons.   So, what did the reviewer for "Library Journal" have to say?  I'm pleased to report that the verdict is good and Barnes and Noble is already featuring the review on its site.  Here's what the review says: "In the 1970s, Geisler (leadership & management, Poynter Instit.) was an energetic young reporter for a major market television station. After being promoted to news director, which required leading a staff of 50, she spent several decades honing her management skills in the news industry. Geisler draws her insights for this book from her curriculum at the Poynter Institute as well as the 360-degree feedback instrument she developed, a performance review that includes feedback from all levels of the organization, i.e., supervisors, staff, coworkers, and customers. Through reading the text, doing the exercises (which necessitate some serious soul-searching and self-critiquing), and putting her ideas into practice, readers can increase the level of happiness at the workplaces they manage. The examples she shares—both positive and negative employee critiques of bosses—are especially helpful in distinguishing between managerial behavior that will inspire rather than infuriate. VERDICT Though there are no earth-shattering revelations in these pages, Geisler offers sound advice for managers on how to be the kind of bosses employees like as well as respect. If her ideas were as easy to implement as they are to read, the workplace would indeed be much improved. -- Carol Elsen, Univ. of Wisconsin Libs., Whitewater"  
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“WORK HAPPY: WHAT GREAT BOSSES KNOW” — Wisconsin Book Launch Party!

June 14th -- a beautiful Thursday night in Mequon, Wisconsin, and a wonderful crowd at the Next Chapter Book Store.  Family, friends, colleagues, (yes, including people who worked for me) gathered to help celebrate the launch of "WORK HAPPY: WHAT GREAT BOSSES KNOW."   The event was kicked off by Julie Moos, the editor of  She is the person who helped me develop the "What Great Bosses Know" columns and podcasts that led to the development of the book. Julie is a wonderful editor and beloved friend, so it was very special to have her fly to Wisconsin from St. Petersburg for the event.  Here are a few of my favorite shots from the evening:

Julie Moos kicks off the festivitiesMy turn to readThey must have come for the food!

Andy Potos greets Virgil Dominic

With brother Jack, his wife Joyce and daughter JoannaHow to thank an editor!Son Noah drove in from Indy!Book signing!

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