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See You in Spartanburg – April 24th!

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Change Can Be a Loud, Messy Challenge

CorrectingGrammarThe Associated Press Stylebook is the go-to reference for teachers, writers and journalists. It helps people navigate grammar and usage challenges.  It has settled many an argument and more than a few jangled nerves.


So, when the AP makes a change, it can be unnerving to those who have all but memorized the Stylebook's guidelines.  This week, the AP announced it was now acceptable to use "over" and "more than" interchangeably when it comes to numbers.  Previously, the rule was to use only "more than" in relationship to numbers -- as in "She received more than 50 percent of the votes."


The response from the writing community was remarkably loud.  Twitter lit up with comments -- lots of outrage and some hilarious jibes.  I found it all fascinating to watch - -from the outrage to those who applauded the change. (Although the complaints greatly outnumbered the commendations, for sure.)


That led me to reflect on what the ruckus was really all about -- and that's the messiness of managing change.  For, I wrote a column about the real story behind the outsized response to a small revision in a community's guidebook.  Just click on this link and it will take you to: "And You Thought the AP Ruckus Was about Style."  Hope you can apply the lessons to the change you manage in your organization.


By the way, the picture is of a plaque I have at home.  I bought up a dozen of them when I saw them at the store, as gifts for the many people in my world who do exactly what the plaque says -- and not always silently!


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Thought for the Day



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Listen: The “What Great Bosses Know” Podcast Collection



I often hear from people that I drive to work with them or go jogging with them -- or at least my voice does. That's because they've downloaded our free "What Great Bosses Know" Poynter podcasts from iTunesU. Click on this link and you can do that, too.


Here's another way to hear them. The collection is also housed on a site called Podomatic. We use that to embed the podcasts in my leadership columns on


Give a listen:



If you have a topic you'd like me to address in a future podcast and column, just let me know!


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Great Bosses Have Big Shoes — But Small Feet

I'm on a campaign to stamp out "Bigfoot Bosses."  It's painful to hear employees describe managers who take credit for their good work, fail to share the spotlight, and and exert excessive control over the staff.  Bigfoot Bosses stifle employee engagement and in the end, are self-destructive. They hurt their own careers.


That's why my most recent column for shares tips for managers who never want to be known as Bigfoot Bosses.  You can click on this link to read it.


It's also why I created this little reminder:




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